Privacy Policy

Last Updated SEPTEMBER 2025

1. Overview

HighLevel Inc. (“HighLevel,” “we,” “us,” and “our”) respects your privacy and is committed to protecting it through compliance with this Privacy Policy (“Privacy Policy”). This Privacy Policy describes how we collect and use your Personal Information when you visit our website at https://www.gohighlevel.com, you communicate with us, or we otherwise process your Personal Information (collectively, the “Platform”).

2. Information That HighLevel Collects About You

We collect information about you (“Personal Information”):

  • Directly from you when you provide it to us. We ask for things like your name, contact (including email address and phone number), billing, shipping and communication information, and account ID or credentials to fulfill your request.
  • From third parties. We obtain information through marketing partners, vendors, and other third parties.
  • Automatically when you use our Platform. We collect information about how you interact with the Platform including technical information about your device, the actions you take on our Platform, and through the use of cookies.

3. How HighLevel Uses Information It Collects About You

We use Personal Information for various purposes:

  • For Functionality and Development of the Platform.
  • To Provide AI Features: Services may leverage AI tools without using your Personal Information to train AI models.
  • For Customer Support.
  • For Business Operations.
  • To Communicate.
  • To Protect and Secure the Platform.
  • For Advertising and Marketing.
  • For Statistical Purposes to Improve the Platform.
  • For Legal, Regulatory, and Compliance Purposes.

4. How HighLevel Protects Your Information

We design our Platform to provide reasonable and appropriate security measures to protect your Personal Information.

5. When HighLevel Shares Your Information

We may disclose Personal Information with:

  • With Affiliates and Subsidiaries.
  • With Service Providers.
  • With Partners.
  • For Advertising and Marketing.

6. Data Retention

We will only retain your Personal Information for as long as necessary to fulfill the purposes we collected it for.

7. Information From Children

We do not knowingly collect Personal Information from children under 16.

8. Links to Other Websites and Services

We are not responsible for the practices employed by websites linked to or from the Platform.

9. Do Not Track

The Platform does not respond to "Do Not Track" signals.

10. YOUR LEGAL RIGHTS

You may have rights regarding access to, corrections of, or deletion of your personal data.

11. European Privacy Rights

If you are in Europe, you may have rights under the GDPR, including:

  • Rights to Access, Portability, Correction, or Deletion.
  • Right to Object.
  • Right to Withdraw Consent.
  • Right to Complain.

12. U.S. Privacy Rights

Residents of certain US states may have additional rights under your corresponding state laws relating to your personal information.

13. Australian Privacy Rights

Special rights under the Australian Privacy Act.

14. Canadian Privacy Rights

Rights under the Personal Information Protection and Electronic Documents Act (PIPEDA).

15. International Data Transfers

HighLevel may transfer your Personal Information internationally in compliance with applicable laws.

16. Data Privacy Framework

HighLevel complies with the EU-U.S. Data Privacy Framework.

17. Privacy Policy Updates

HighLevel may change this Privacy Policy at any time.

18. How To Contact Us About This Privacy Policy

To ask questions about this Privacy Policy and our practices, contact us at privacy@gohighlevel.com.